Visit us at the 2010 Internet Retailer Web Design & Usability Conference

Starting next Monday, Feb. 15, until Wednesday, Feb. 17, we’ll be exhibiting at the 2010 Internet Retailer Web Design & Usability Conference at the Hyatt Regency Grand Cypress in Orlando, Fla. The conference  is geared toward anyone responsible for the development and sales performance of retail Web sites. It explores common Web design and performance issues, and gives attendees practical tips for improving online sales with better, more reliable Web designs.

The AlertSite team, including myself, will be exhibiting at Booth #1. Come visit us for advice on improving the performance of your Web sites and applications, and for a hands-on look at some of our most popular and effective Web performance solutions, including DéjàClick with TrueScreen™ technology and InSite by AlertSite. We’ll also be revealing a new look for your performance data that you won’t want to miss.

Hope to see you there!

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Network Neutrality and What it Means for Us

The crux of the controversy over network neutrality is really a power struggle between the providers of the networks, Internet Service Providers (ISPs), that provide consumers access to the Internet, and the providers of Web sites, services and content (”Web content”), that we all want to access.

The vast majority of ISPs today adhere to the principles of “end-to-end” neutrality, which basically states that networks should confine themselves to transmitting general packets without worrying about its contents. This neutrality principle is one of the reasons for the Internet’s incredible growth and its power to transform existing business models and create innovative new ones.

It means that ISPs must provide equal access to all the content on the Internet being accessed by users. Network neutrality does not mean that ISPs cannot charge users more for faster service, or for using more than the allowed bandwidth of its access plans. It has nothing to do with broadband pricing or metering whatsoever.

Three Perspectives to Network Neutrality.

  1. Consumers. Consumers are the ones who pay the ISP bill and generate the revenues for the big ISPs. Consumers want the freedom to access whatever lawful online content they desire. Just for clarification, there is nothing in the proposed Federal Communications Commission (FCC) regulations that suggests that consumers who use lots and lots of bandwidth shouldn’t pay more.
  2. ISPs. They have spent billions to build out the networks that deliver all this content to consumers. Some of the ISPs suggest that companies like Skype or Netflix are getting a free ride on their networks. I couldn’t disagree more. The consumer is the customer of the ISP, not the Web site, application, or content producer.
  3. Web Content Producers. For this group, network neutrality is essential to enabling innovation and new business ideas. Without network neutrality, ISPs could limit consumer access to content or services that don’t have an agreement with the ISP to deliver its content (i.e., don’t pay for access to consumers or some other sort of corporate affiliation). This would essentially turn the ISPs into the content distribution mafia. Without network neutrality, content creators who are not connected with large media distribution outlets would not be able to reach end-users or only with potentially reduced performance.

Why do we need guidelines?

Except in a few cases, ISPs today have provided mostly neutral access. This neutrality is what has allowed the Internet to be the beautiful, organic, and ever-adapting resource it has become. The purpose of the proposed guidelines and regulations is to protect this organic nature.

The concern is that if the ISPs start charging the Web content companies for access to consumers, then the Internet will become a very corporate-controlled media like TV.

On the flip side, there are also valid concerns that government regulation of anything can create unexpected consequences.

Consumers will probably have to endure a shift from the current low-priced, “all-you-can-eat” broadband to a tiered and metered model. And that’s probably a good thing so that 1 or 2 percent of all users are not using 80 percent of the network resources.

ISPs will need to continue to grow the capacity of its networks, as they have always done. After all, bits — unlike other commodities — are essentially free.

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MakeUseOf.com and Lifehacker Spotlight DéjàClick

We were pretty excited last week when the super bookmarking capabilities of DéjàClick were featured on MakeUseOf.com and Lifehacker.

DéjàClick lets you record and play back series’ of Web actions, from opening new pages to entering user names and passwords. After you install the toolbar (available at addons.mozilla.org), all you have to do is hit record, and start performing the activities you’ll want to repeat later. When you’re done, hit stop and name and save the script you just recorded. Next time you want to perform the same actions, all you have to do is click once on the play button.

DéjàClick’s ability to simplify the steps necessary to view your favorite Web sites and perform other repetitive, online tasks earned its recognition as one of 2009’s Recommended Add-ons for Firefox.

If you’re interested in trying it out, you can download DéjàClick for free.

Thanks again to the editors at MakeUseOf and Lifehacker for sharing DéjàClick with their readers!

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Will Twitter Hold Up to the iPad?

Want to know how today’s Apple event is affecting Web performance? Here are some stats through 1:45 PM EST:

Twitter Login is holding up with 100 percent availability. It’s slowing down here and there, but no inaccessibility.

Twitter Performance 1 27 2010

Note this second chart for the Apple Store. Look at the recent performance. Think everyone is going to see if they can order an iPad now? :)

Apple Store Performance 1 27 2010

Will update when the Steve show is over…

UPDATE: 3:50 p.m. EST

The big show finished shortly below 3 p.m. EST, so here’s the latest.

There were some pretty significant slowdowns on the Apple store page, but no errors.

Apple Store 1 27 2010_FINAL

And Twitter has seemed to move past any slowdowns.

Twitter Performance 1 27 2010_FINAL

Final verdict: the Apple iPad event doesn’t give Twitter indigestion. :)

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AlertSite Expands Global Monitoring Network

Good news for our customers: we announced yesterday the addition of three new monitoring locations to our global monitoring network–Perth, Australia; Copenhagen, Denmark; and Stockholm, Sweden. This means that customers can now track Web performance and uptime, and identify and fix potential Web issues from even more geographic locations.

The addition of these three centers brings the total number of data stations in our network to more than 50. By the end of 2010, we plan to double that number. You can see the full list and a map of our monitoring stations on our Web site.

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Twitter Not Scaling to be the 911 System for the World

Twitter has become so many things to so many individuals and organizations: a social network, a platform to share your knowledge and interests, a marketing vehicle, or a way to share news about interesting events in real-time.

Our monitoring shows Twitter’s Web site was completely down from 6:43 a.m. – 7:43 a.m. EST yesterday morning. The home page was displaying the fail whale.

Twitter Fail Whale

The diagnostics show that Twitter’s site was responding with an HTTP 502 bad gateway error. An interpretation of that error is the Web server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.  Meaning, the back end was unavailable.

Interestingly, the outage during this time correlates closely with the 6.1 aftershock in Haiti at 6:03 a.m. EST.

Twitter is a powerful platform. However, the data seems to show that they do not have the capacity to be the 911 system for the world. It can be an early warning system at times, but as a primary means of communication, perhaps not yet.

Here’s a quick look at yesterday’s results:

Twitter Response Times_Jan 20 2010

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AlertSite Releases First E-Commerce Holiday Web Performance Index

The results are in.

After monitoring the performance of some of the top online retailers’ home pages during the 2009 holiday season, we’re excited to release our first E-Commerce Holiday Web Performance Index.

Overall, Web performance remained consistently strong, with few sites experiencing slow responses or outages. On average, the home pages of the sites monitored reported 99.89 percent availability and 4.10 second response times.

AlertSite_2009E-CommerceHolidayWebPerformanceIndex_ResponseTimes

Seven retailers–Walmart, Victoria’s Secret, Target, Staples, QVC, Macy’s and Amazon–recorded 100 percent availability of their home pages throughout the season.

AlertSite_2009E-CommerceHolidayWebPerformanceIndex_Availability

Starting Nov. 26, Thanksgiving Day, and ending Dec. 31, we evaluated the home pages of more than 20 retailers. Using DéjàClick, pages were tested every 15 minutes from six locations across the country.

The absence of any serious issues indicates that online retailers are taking the performance of their Web sites more seriously than ever, and are likely preparing ahead of time for the rush of traffic the holiday season brings. Even on this season’s busiest and highest grossing days–Dec. 15 and Nov. 30 (Cyber Monday)–we observed no issues.

Kudos to those online retailers monitored for delivering a quality Web experience to customers this holiday season!

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Six Criteria for Selecting a Web Application Performance Monitoring Solution

1. Using a real Web browser is an absolute requirement for measuring today’s Web applications. Understanding Web site performance from the perspective of a real Web browser is so important because:

  • It is the only way to generate an interaction with your Web site that exercises your application like one of your actual end-users.
  • A browser also measures a more precise view of how all the elements of the site content load for the user and how that impacts the user experience.
  • Since a real Web browser is driving the entire interaction by entering URLs, clicking links and buttons, and filling in form fields, the Web application is functionally tested each time a test executes.

2. Configuration is easy and efficient. A Web application performance monitoring solution should be fast and easy to use. There are many complex solutions in the Web application performance monitoring space that require a lot of tools and expertise, and are designed to be used by highly-trained technical resources. Look for a Web transaction capture and playback mechanism that is easy and natural to use and can reliably play back on the desktop exactly as it will play back in the service. This is key to allowing the business to participate in defining performance monitoring scenarios and an important part of the total cost of ownership to be considered.

3. Flexible notification and alerting drives awareness of operational issues. Providing error notifications by traditional methods like e-mail, as well as SMS, telephone call, and SNMP are important. Receiving an actual telephone call can be very useful in raising cognizance of issues during off-hours. Integrating alert notifications about Web site performance or availability issues can be integrated with existing Network Operations Centers.

4. Detailed reporting and diagnostics drive troubleshooting and performance analysis and trending. As mentioned above, using a real Web browser provides a very detailed view of the availability and performance of every aspect of today’s complex Web applications. Capturing useful diagnostics like screen shots and request/response headers can really help identify the cause of errors quickly. Network diagnostics like TCP tracerouting provide a very powerful view and should be included in any connectivity notifications or alerts.

5. Monitoring inside and outside the firewall provides a complete view of service delivery. Supplementing external monitoring with the data center perspective often speeds problem diagnoses. A complete solution can perform Web application performance monitoring for internal applications as well as those connected to the Internet.

6. Superior service and support contribute greatly to customer success with any technology.

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TechCrunch reports on AlertSite’s Business Benchmarks, and Twitter, Facebook performance

A TechCrunch article posted yesterday used AlertSite’s Business Benchmarks to compare the performance of some of the top social networking sites, including Twitter, Facebook, and YouTube. Here’s a brief explanation of how we obtained those metrics.

These social networking sites are part of AlertSite’s home page benchmarks. The home page of each site is loaded at five-minute intervals from 12 geographically dispersed U.S. cities. We are using DéjàClick, which is AlertSite’s completely built-into-the-browser monitoring solution.

DéjàClick provides a true Web browser perspective of how long the pages is taking to load as well as any timeouts or HTTP errors. A more detailed explanation of the methodology is available.

We are also planning to monitor some transactional benchmarks in the future.

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Retail Web Performance Strong Despite Record Sales and Traffic

With the Northeast getting slammed by record snowfall this weekend, many would-be mall-goers were stuck indoors and forced to complete their holiday shopping online instead. The result: online holiday sales on Friday and Saturday increased 24 percent year-over-year, according to Coremetrics.

On Saturday night, retail Web traffic peaked at 2.9 million visitors per minute, up from 1.9 million the year before, according to Akamai’s Retail Net Usage Index.

This adds to an already (and perhaps surprisingly) successful season for e-commerce, which has seen a 4 percent increase (compared to 2008) from the beginning of November through Dec. 18. Records were also broken on Dec. 15, when single-day sales reached $913 million.

So did the rush of traffic last week and this past weekend hamper the performance of retail Web sites?

Our monitoring of Internet Retailer’s Top 50 Online Retailers’ response and uptimes shows that for the most part, retailers were prepared. All 50 sites were available more than 90 percent of the time, with 16 sites demonstrating 100 percent availability during the week ending Dec. 20. Even Saks Fifth Avenue, which came in last on the list, was available 91.2 percent of the time.

Response times were decent, too, with the majority of sites taking less than five seconds to load.

There are only a few days left in the holiday shopping season, but so far, we have yet to see any major performance issues or outages. Looks like online retailers are taking their performance seriously, and making the necessary preparations to ensure a profitable season.

For complete response time and availability data for Internet Retailers’ Top 50 Online Retailers, click here. To zoom in, click the image.

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